Refund & Return Policy

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Rainmaindprivatelimited@gmail.com.
Please note that returns will need to be sent to the following address:

Ground Floor, Gate No. 24/1, Dream City Building, Theur Road, Near Theur Sub Post Office, Warche Sashte Kesnand, Theur, Pune, Maharashtra, Pin Code: 412110.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at Rainmaindprivatelimited@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Custom or personalized products

  • Perishable goods (like food, flowers, or plants)

  • Personal care items (such as beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

Please get in touch if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a new order for the replacement item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or rejected.
If approved, you’ll be automatically refunded to your original payment method within 7 business days.

Please remember, it may take additional time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since we approved your return, please contact us at Rainmaindprivatelimited@gmail.com.